Reminder: backup storage billing correction

You’re receiving this reminder as the billing owner of a Lumenrack Vault account. We first notified you about this correction on August 1, 2026.

What happened

Lumenrack Vault is our managed analytics database. Every Vault service with backups enabled stores a full base copy of its data plus incremental changes for the retention period.

An error in our billing logic has undercharged for backup storage: invoices included only the incremental changes, not the full base copy Vault stores. Our backup documentation explains how these backups work.

What is changing

Starting October 1, 2026, billing will include the full backup footprint: the base copy plus incremental changes. We will not bill past undercharges. The correction applies only to backup storage from that date forward.

The rate stays at $0.023 per GB-month. Backup storage appears on your invoice under SKU VAULT-BKP-GB-MO.

Before and after: an example

For a service holding 400 GB of data with 7-day retention and 80 GB of incremental changes over those 7 days:

Who is affected

Every Vault service with backups enabled, on every tier, is affected. Services with backups turned off are not affected.

What to expect

1. A 60-day grace period before any billing change. It began with our first notice on August 1, 2026; the correction applies from October 1, 2026.
2. Backup visibility in the console. The backup view shows the full and incremental sizes stored for each service.
3. An updated pricing calculator. The calculator estimates backup costs from actual stored data.

For questions or account-specific situations, Lumenrack support can help.

We’re sorry for the inconvenience caused by our billing error and this correction.

The Lumenrack Vault team