What’s new in Sonora Agents

The latest in Sonora Agents: live A/B testing, real-time policy enforcement, and new tools to get agents to production faster.

Experiments: A/B test agents on real traffic

Stop guessing whether a change actually helps. Route a slice of live traffic to a variant, compare CSAT, containment, and conversion side by side, and promote the winner.

Explore Experiments →

Guardrails 2.0: Enforce policies in real time

Define policies in plain language. They run as independent checks to keep an agent on-topic and on-brand. When something triggers, the agent can retry, escalate, or end the conversation.

Explore Guardrails 2.0 →

More ways to build, test, and deploy

Agent Templates Launch faster with pre-built agents you can customize for your use case. Browse templates →

Simulation Tests Simulate full conversations to catch issues with responses, tools, and workflows. Run a simulation →

Smart Search and User Analytics Search conversations by meaning and trace each user’s journey across sessions. Try Smart Search →

WhatsApp: New modalities Agents can understand PDFs, images, audio messages, contacts, and locations. See WhatsApp message types →

Improved speech recognition in Sonora Agents

Dictate 2.2 Realtime delivers improved accuracy in English and 28 other languages at low latency. Dictate 2 Turbo offers even higher accuracy for use cases like verification and compliance where precision is critical.

Both models include improved keyword boosting so agents recognize product names, policy terms, and industry jargon.